Queue analysis
A long wait in a queue is easily the most discouraging situation for any customer. From now on, you can prevent this. With our solution, you will know when, where and how queues are formed, and you will also be able to check how both the customer and the customer service responses to this kind of situation. This will make it easier for your staff to unload peak traffic and for you to adjust the number of employees needed at a specific location at a given time.
- We record the length of stay in the queue and the moment of leaving it
- We prevent queues from being formed by improving staff performance
- You will know how many customers you lose because of queues